At DeepSeek Image Generator, we strive to provide our users with the best possible image generation experience. However, we understand that there may be instances where a refund is necessary. This policy outlines the circumstances under which refunds may be granted.

Eligibility for Refund:

• Technical Issues:

  • If the DeepSeek Image Generator software or service experiences significant technical issues that prevent users from accessing or utilizing the core features, a refund may be considered.

  • This includes persistent server errors, widespread bugs, or major outages that significantly impact the user experience.

• Subscription Issues:

  • If a user encounters recurring billing issues or is unable to cancel a subscription within the designated timeframe, a refund for the affected billing period may be considered.

• Fraudulent Activity:

  • If a user's account is compromised or used fraudulently, a refund for unauthorized charges may be considered.

Ineligibility for Refund:

• Change of Mind: Refunds are generally not provided for changes in mind, such as dissatisfaction with the generated images, the quality of the images, or the overall service.

• Usage Issues: Refunds are not typically provided for issues related to user error, such as incorrect input, lack of understanding of the software, or difficulty achieving desired results.

• Free Trials: Refunds are not generally provided for free trial periods.

• Promotional Offers: Refunds for promotional offers may be limited or not available.

Refund Process:

• To request a refund, please contact our customer support team through the designated channels within the DeepSeek Image Generator platform or via email at refund@deepseekimagegenerator.com.

• Provide a clear and concise explanation for your refund request.

• Include relevant details such as order number, date of purchase, and any specific issues encountered.

• Refund requests will be reviewed on a case-by-case basis.

• If approved, refunds will be processed within 7 business days to the original payment method via Stripe.

Note: This Refund Policy may be updated from time to time.